Tuesday, September 1st - Concurrent Sessions A: 10:45 AM - 11:45 AM EDT

Concurrent Session A1 10:45 AM - 11:45 AM EDT

Hard Conversations about Diversity, Inclusion and Equity Done Well

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Overview
If only our professional skillsets and training were enough to create harmony and equity in our organizations. And while our “Offer Letter” encouraged us to bring our “whole selves” to work, each of us, arrived with a distinct world-view, beliefs, biases, and life histories as part of the package (or is that “baggage”?). Let’s jump right in! The idea of the “melting pot” is overused, clichéd, and misinterpreted. The concept of “colorblindness” is problematic and untrue. Just believing that we should all “get along” is an ineffectual strategy that keeps us from achieving the kind of dignity that all team members crave and deserve. How will our most profound conflicts find resolution without a safe space to ask questions and share the beliefs and the experiences that have shaped our attitudes, ideas and actions about “difference”. Work-relevant, highly unique activities, and authentic conversation will bring us closer together to alleviate the heat and embarrassment that accompanies these taboo topics. Isn’t it time for a no-holds-barred experience filled with grace and absent of guilt? Storytelling? Of course. Tears? Possibly. Belly laughs? Count on it. Everyone will leave more competent, confident and committed to operationalizing the tools and systems taught throughout the session.
Speaker

Christopher Ridenhour, Director of Workplace Culture, SpiriTrust Lutheran

Concurrent Session A2 10:45 AM - 11:45 AM EDT

A Practical Guide to Engaging in Dementia Friendly Communities

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Overview

There are 50 million people living in our world with dementia.  Many of them are living in our communities and accessing businesses and services to complete activities of daily living to remain independent within their community.  With the population of people who are diagnosed with dementia only expected to rise, it is important we learn how to best support these individuals through dementia-friendly culture and design changes.  In this session, the Guides will provide practical ways to inform dementia inclusive environments, and provide a look into what it's like to live with dementia in the community.    
Speakers

Jim Kinsey, Vice President of Continuum Care Services, Planetree International
Rachel Neal, Programs Coordinator, Person Centred Universe

Concurrent Session A3 10:45 AM - 11:45 AM EDT

The “Resident Experience” Before and During COVID-19 Described by Residents

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Overview

Last year, residents of Westminster Canterbury in Winchester, VA initiated exploration of the “resident experience” there.  Only residents fully understand this unique and little studied experience.  They alone know what it’s like to move into a community and live there together with others until the end of their lives.  A report of findings was planned to help trustees and employees, who do not live there, do their jobs better.  They were looking forward it, but COVID-19 halted the project.  This background frames insights the session offers on ways “resident experience” is shifting under pandemic conditions.  Future implications are hesitantly suggested.  Living together in community until the end of our lives is a unique and little-studied experience. To search out the Resident Experience, residents at Westminster Canterbury initiated a cross-campus exploration through which the entire community - from trustees to housekeepers - gained insights that are helping to enrich our Resident-Directed Culture.  That was before COVID-19 changed life for everyone.  Join this session presented by three Independent living residents to hear from their perspective about life in a senior living community before COVID-19 struck and a view from the inside as we have all learned to adapt to the restrictions and challenges faced by this disease.   
Speakers

Bob Sherwood, Resident, Shenandoah Valley Westminster Canterbury
Judi Booker, Resident, Shenandoah Valley Westminster Canterbury
Mary Jane Lee, Resident, Shenandoah Valley Westminster Canterbury

Concurrent Session A4 10:45 AM - 11:45 AM EDT

With the Right People: How a Statewide Collaborative Created Change

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Overview

Adapting is inevitable and under enough pressure, change happens. The Maine Partnership to Improve Dementia Care is such an example of change drivers. Beginning in early fall of 2018, caregivers from across the state set out to prepare a change package that would assist Maine nursing homes with resources to better care for resident’s living with dementia, reduce the use of off label anti-psychotic medications and improve the overall care in our communities. This highly adaptive and inherently creative group set out to develop tools but created a much more dynamic and sustainable product in the end. When the right people are brought together in constructive ways, they can create powerful visions and robust strategies. This session will focus on how this Maine partnership developed a change package that was evidence-based and critical to the improvement of our nursing home communities. 
Speakers

Danielle Watford, Director of Quality and Regulatory Affairs, Maine Health Care Association

Concurrent Session A5 10:45 AM - 11:45 AM EDT

One's Mindset Determines if Regulations or Payment Support Person-Centered Care

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Overview

Regulations, payment models and Five-Star measures dominate the nursing home setting. The mindset one brings to the table determines how these federal policies impact the care provided to residents as either driven by a person-centered care mindset or a compliance mindset. This session will explore how to not fall into a compliance mindset.  
Speakers

David Gifford, Senior Vice President for Quality and Regulatory Affairs and Chief Medical Officer, American Health Care Association/National Center for Assisted Living

Tuesday, September 1st - Concurrent Sessions B: 12:00 PM - 1:00 PM EDT

Concurrent Session B1 12:00 PM - 1:00 PM EDT

Envisioning the Future: Through the Eyes of Team Members

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Overview

Team members working in residential care settings over the past few months have been faced with the need to keep caring, even through unbelievable circumstances.  Jennifer Craft-Morgan welcomes 4 care givers from different settings, leading them in discussion as they tell their stories and reveal lessons learned that will help as we shape the future for team members.  

Speaker

Jenny Brown, Director of Recreation at Village of Aspen Lake

Vicky Buckhannon, CNA, Fair Haven, Birmingham, Alabama

Jennifer Craft-Morgan, Associate Professor, Gerontology Institute at Georgia State University

Brigitte Marc, LPN, Park Springs, Atlanta, Georgia

Concurrent Session B2 12:00 PM - 1:00 PM EDT

Engagement Elixir: Enhancing Communication Experiences for People Living with Memory Impairment

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Overview

Conversational savvy is a learned behavior and for many, a lifelong evolution of ingenuity. Conversing with and truly engaging those living with dementia and memory-related impairment is challenging for senior living community staff, medical professionals, family, and friends. Much of the communications towards those with memory impairment tends to be tactical or focused on the support of activities of daily living. Through multiple levels of disease progression, there are strategies to engage even those who have become non-verbal, in meaningful relationships. The art of asking questions, sharing meaningful stories, and creating sensory experiences is not inherent, it is learned. Practicing these skills and taking a glimpse into a frustrating but important world, will offer a journey towards comfortable communication strategies for engaging, comforting, redirecting, and supporting others. Memory loss does not have to end deep connection, but it does alter ways to sustain it. For those striving to support, start and maintain relationships with those experiencing memory impairment, this session will provide dynamic strategies to connect while continuing to care.

Speaker

Lia Levitt, CEO & Founder, Ain’t She Sweet, LLC

Concurrent Session B3 12:00 PM - 1:00 PM EDT

Becoming Community Builders

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Overview

The person-directed care movement has made great strides in promoting individual preferences and autonomy. Taking this concept further requires creating environments where Elders not only make decisions about their own lives but have an opportunity for true influence on the culture and operations of the community. The current model of senior living is one of service and hospitality, turning those receiving services into consumers. In this session, we will explore bringing Elders (and those who support them) back to citizenship and creating communities where healthy norms exist and everyone has accountability to the whole.

Speaker

Jill Vitale-Aussem, President & CEO, The Eden Alternative
Imelda Maurer, Director & Founder, In Service to Our Own

Concurrent Session B4 12:00 PM - 1:00 PM EDT

Enhancing Person-Centered Care Practice for People Living with Dementia

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Overview

This session will identify and discuss enhanced, person-centered programming for people living with dementia.  Methods for engaging all organizational staff in creating adaptations that promote quality person-centered living will be covered. Experts will share specific strategies for integrating enhanced, person-centered care across a senior living organization with multiple, unique sites. Positive outcomes for individuals living with dementia, their families, healthcare staff and organizations will be discussed.  A basic method for implementing a next level person-centered care program in other organizations will be shared.

Speaker

Tena Alonzo, Director of Education & Research, Beatitudes Campus
Amy Kotterman, Director of Hospitality, United Church Homes

Concurrent Session B5 12:00 PM - 1:00 PM EDT

Tap into Something Deeper: Clinical Art Therapy & Personalized Music Together

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Overview

Discover what happens when you bring two life-changing, evidence-based, companion programs together.  Clinical art therapy is not an “arts and crafts” program used for distraction purposes; it is a dignifying, fine arts program used for self-expression while stimulating brain activity. Personalized music rates #1 as the only stimulus that activates the entire brain. Our most personal life experiences and memories, intertwined with our music, are "tucked safely away" in the last part of the brain affected by dementia. Together, these programs validate the arts as an effective and innovative approach in promoting health, improved treatment outcomes, wellbeing and quality of life.

Speaker

Deborah Ferris, Founder & CEO, Thriving4Life
Angel Duncan, Director, Graduate Art Therapy & Counseling Dept/Faculty, Albertus Magnus College
Brian LeBlanc, Board Member & International Alzheimer’s Advocate, Thriving4Life


Tuesday, September 1st - Concurrent Sessions C: 3:00 PM - 4:00 PM EDT

Concurrent Session C1 3:00 PM - 4:00 PM EDT

Envisioning the Future: A Global Perspective

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Overview

Aging is something shared by individuals in every corner of the globe. Benjamin Surmi will moderate a lively discussion where innovators from around the world will share stories of what is happening, promising innovations and explore how we can work together across international lines to move the future for aging forward. 
Speakers

Benjamin Surmi, Director of People and Culture, Koelsch communities
Sally Hopkins, Executive Director of the Eden Alternative in Australia, New Zealand and Southeast Asia
Josep de Marti, Lawyer and Gerontologist. Founder of Inforesidencias.com., Spain
Dan Levitt, Executive Director of Tabor Village in Abbotsford BC
Risa Morimoto, Director, Producer, Founder of Modern Aging

Concurrent Session C2 3:00 PM - 4:00 PM EDT

Slam the Door on Institution (and COVID by the way...)

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Overview

Household organizations are best suited to offer a drastically different living experience than the typical long-term care institution.  Typical skilled nursing households have a front door that can literally be closed to all who do not live or work in the household. They have private rooms, and multiple rooms in the living center (often a living room and a formal lounge, a den, a sun porch, family dining room, private back yard) - all can contribute to the continuation of a good life within an intimate group of householders and team members. The household model, a more self-directed option for residential living, has shown that the elders that they serve don’t get as sick,  regain skills, and maintain relationships all within the comfort of home as they define it. They are also  ideal for preventing spread of infection and even COVID. Households also have a fully functioning kitchen and a large pantry that could accommodate a week's food. Couple all of the physical amenities with the practices of cross-trained consistent staff (including a house nurse), self-led team skills and strong critical thinking skills and wonderfully, these self-sufficient households are surrounded by all the resources they will need close at hand, and yet able to be kept at arms' length! What can your organization do to move closer to this ideal?  Creativity, enthusiasm, upbeat attitude, strong action planning and an empowered resident, staff, family community can make this happen. Get started NOW!
Speakers

Megan Hannan, Executive Leader, Action Pact
LaVrene Norton, Action Pact Founder, Executive Leader 

Concurrent Session C3 3:00 PM - 4:00 PM EDT

Supporting Team Growth: Giving and Receiving Feedback

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Overview

PHI’s Coaching Supervision® lays out skills and values that foster team and individual staff members growth. This session will explore the key coaching skills of giving and receiving feedback. We are called on to be open to understanding the impact of our actions and to give supportive feedback to each other. Feedback can be used for performance improvement or to share the impact of someone’s behavior. When we experience a negative impact as the result of someone’s behavior, communication becomes challenged. Giving feedback and being open to receiving feedback creates pathways for healthy and reciprocal relationships. 

Please note, the presenters will be using the handout, Giving and Receiving Feedback:  Building Person-Centered Relationships, during an exercise in the session/  Please print it out or download it so that you are able to participate.
Speakers

Anna Ortigara, Former Work Innovations Consultant, PHI
Emily Dieppa, Workforce Innovations Consultant, PHI
Cassandra Martin-Himmons, Workforce Development Specialist, PHI

Concurrent Session C4 3:00 PM - 4:00 PM EDT

Envisioning the Future of Preference Fulfillment

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Overview

In this session, we will share how a deep understanding of resident preferences helped our community respond to the challenge of providing person-centered care during the pandemic and provide a demonstration of Care Preference Assessment of Satisfaction or ComPASS. ComPASS is a new website supporting efforts to track important preference information for your residents/clients with reporting features to support care planning processes.  Additionally, we will offer examples of ways our community utilizes these reports for quality improvement processes. Attendees will have free access to all resources discussed during the session.
Speakers

Karen Eshraghi, Quality Improvement Project Manager, Abramson Center for Jewish Life
Victoria Crumbie, Director of Recreation, Abramson Center for Jewish Life
Alex Heppner, Project Manager, Miami University

Concurrent Session C5 3:00 PM - 4:00 PM EDT

Changing the Culturescape to Optimize Living Well with Dementia

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Overview

Dementia is one of the most misunderstood conditions in the developed world (2015). Care practices that focus on losses contribute to the erosion of well-being of individuals living with dementia. While person-centered practices are accepted globally as the gold standard, there is considerable imprecision surrounding these practices. The Dementia Action Alliance (DAA) undertook a multi-year project in partnership with The Eden Alternative to establish a consensus-based conceptual framework and practice guidelines for person/relational-centered support and care.
Speakers

Jan Bays, Physical Therapist, Program Development and Education, Jill’s House
Karen Love, Executive Director, Dementia Action Alliance
Paulan Gordon, Advisory Board Member, Dementia Action Alliance
Laurie Scherrer, Advisory Board Member, Dementia Action Alliance