Tuesday, September 1st (Session A3) - The “Resident Experience” Before and During COVID-19 Described by Residents

Session A3

Last year, residents of Westminster Canterbury in Winchester, VA initiated exploration of the “resident experience” there.  Only residents fully understand this unique and little studied experience.  They alone know what it’s like to move into a community and live there together with others until the end of their lives.  A report of findings was planned to help trustees and employees, who do not live there, do their jobs better.  They were looking forward it, but COVID-19 halted the project.  This background frames insights the session offers on ways “resident experience” is shifting under pandemic conditions.  Future implications are hesitantly suggested.  Living together in community until the end of our lives is a unique and little-studied experience. To search out the Resident Experience, residents at Westminster Canterbury initiated a cross-campus exploration through which the entire community - from trustees to housekeepers - gained insights that are helping to enrich our Resident-Directed Culture.  That was before COVID-19 changed life for everyone.  Join this session presented by three Independent living residents to hear from their perspective about life in a senior living community before COVID-19 struck and a view from the inside as we have all learned to adapt to the restrictions and challenges faced by this disease.   

1. Describe why and how residents initiated and conducted an in-depth examination of their "resident experience". 
2. Describe how COVID-19 has impacted life in senior living from the resident perspective.
3. Identify ways in which the resident experience will help us shape the future of senior living.

Judi Booker

Resident, Shenandoah Valley Westminster Canterbury

Judi Booker is a resident of Shenandoah Valley Westminster Canterbury (SVWC).  Ninety-nine-year-old parents have lived in a private Assisted Living Community for 7 years and Judi supervises their care.   She is a retired Licensed Professional Counselor (LPC) with over 25 years of facilitating individual and group therapy in a Community Services setting.  At retirement, Judi was managing two CARF-accredited Community Services outpatient substance abuse treatment programs and was tasked with meeting regulatory and statutory requirements of locality, state, and federal government.  She was an active member in a department-wide change-agent team created to change department culture to better serve those with co-occurring mental health and substance abuse disorders.   

Mary Jane Lee

Resident, Shenandoah Valley Westminster Canterbury

Mary Jane Lee is a retired Registered Nurse with certifications in Hospice and Palliative Care Nursing and Holistic Nursing. She worked as a nurse and volunteer in hospice care and in a state of the art adult care center with focus on whole person well-being and client-centered care for thirty years. Mary Jane introduced hospice and holistic concepts in caring to health care providers and volunteers. She taught Therapeutic Touch to staff and volunteers for symptom management in hospice, hospital, and adult care settings.  Mary Jane recently became a resident at Shenandoah Valley Westminster Canterbury in Winchester, VA and is already volunteering as an observer and note taker for the Conversations re: Resident Experience in the health care and memory support areas. In serving fresh water to residents weekly in these areas, Mary Jane is learning how their lives may be impacted positively with increased awareness to individual needs and desires. She also frequently visits residents in those areas to assist them in doing things that they have difficulty doing by themselves.

Bob Sherwood

Resident, Shenandoah Valley Westminster Canterbury

Bob Sherwood, who during his business career served a major international corporation as area general counsel, business planner and public affairs officer, is a resident at Westminster Canterbury, a CCRC in Winchester VA.  Over the past 10 years, he has taken a lead in moving the organization toward resident-directed culture and continues to work for culture change at Westminster Canterbury, involving trustees and staff as well as residents.  Bob has shared his work on this journey at several Pioneer Network conferences.  He served as the first and only resident member of the Pioneer Network Board of Directors from 2012-17 and currently serves on the Education Committee.  

Denise Hyde

Host

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(A3)The “Resident Experience” Before and During COVID-19 Described by Residents.
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Quiz
10 Questions  |  Unlimited attempts  |  8/10 points to pass
10 Questions  |  Unlimited attempts  |  8/10 points to pass
(Survey) A3 The “Resident Experience” Before and During COVID-19 Described by Residents
2 Questions
2 Questions Please give us your feedback. Objectives: Describe why and how residents initiated and conducted an in-depth examination of their "resident experience". Describe how COVID-19 has impacted life in senior living from the resident perspective. Identify ways in which the resident experience will help us shape the future of senior living.
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