Wednesday, September 2nd (Session E5) - VA Lessons from COVID: Connection is the Antidote to Isolation
Hear promising practices from VA Community Living Centers that fostered a whole person, whole team approach as they respond to COVID. Residents struggled with isolation. Front-line staff faced heightened responsibility and risk with fewer of the usual interdisciplinary team members there to support them. Teams found ways to come together virtually, build connection for staff and residents, and support their staff during this time of extreme stress. Share your promising practices in maintaining connection in this time of isolation. Relationships matter most!
1. Describe practices that create community when residents are in protective isolation
2. Apply leadership lessons from Hurricane Katrina to COVID
3. Identify ways to support staff in this stressful time
Co-Founder, B&F Consulting
|Cathie Brady, with B&F Consulting co-founder Barbara Frank, helps nursing homes be better places to live and work. They provide on-site assistance and serve as faculty for state and national learning collaboratives to improve care outcomes by engaging staff in individualizing care. They are currently consultants for the VA’s quality improvement initiative for VA Geriatric Centers; and implementation specialists for a NIA funded grant to Brown University to test the effectiveness of MUSIC & MEMORY on residents with dementia. Cathie has 30 years of experience in executive leadership roles providing services and advocating for older adults. As the Executive Director, she revitalized the Department of Aging Services for Bristol, Connecticut through award-winning, life enriching programs. She served as the Regional LTC Ombudsman for Eastern Connecticut and developed educational programs to introduce her nursing homes to culture change.|
Co-Founder, B&F Consulting
|Barbara Frank, with B&F Consulting co-founder Cathie Brady, helps nursing homes be better places to live and work. They provide on-site assistance and serve as faculty for state and national learning collaboratives to improve care outcomes by engaging staff in individualizing care. They are currently consultants for the VA’s quality improvement initiative for VA Geriatric Centers; and implementation specialists for a NIA funded grant to Brown University to test the effectiveness of MUSIC & MEMORY on residents living with dementia. Barbara worked at the National Citizens’ Coalition for Nursing Home Reform in Washington, D.C., where she directed their 1985 study, “A Consumer Perspective on Quality Care: The Residents’ Point of View”. She helped establish the national network of state and local ombudsman programs. She facilitated the Campaign for Quality, a coalition of organizations representing providers, consumers, practitioners, and regulators that developed the consensus framework for OBRA 1987, the Nursing Home Reform Law. Barbara facilitated the first Pioneer Network gathering in 1997, and in 2005 she facilitated the St. Louis Accord, a national gathering of provider, consumer, regulator, and quality improvement organizations that came together to set a course for state and national work to improve clinical outcomes through staff stability and culture change.|
Researcher & Professor, Bedford VA Medical Center
|Dr. Christine Hartmann is co-director of VA CONCERT (CLCs Ongoing National Center for Enhancing Resources & Training), whose mission is supporting VA Community Living Centers in achieving high involvement quality improvement. She is co-investigator on a current VA grant with Dr. Camp and Dr. Snow (led by Dr. Michelle Hilgeman) to investigate effective implementation of Montessori practices in VA community living centers. Dr. Hartmann is an implementation science expert, particularly in the areas of nursing home person-centered care, quality, and safety. She has been an active leader and participant in VA culture change efforts locally and nationally.|
Research Clinical Psychologist & Professor, Tuscaloosa VA Medical Center
|Dr. A. Lynn Snow has been working in nursing homes since she was 17. She is co-director of VA CONCERT (CLCs Ongoing National Center for Enhancing Resources & Training), whose mission is supporting VA Community Living Centers (CLCs) in achieving high involvement quality improvement. Dr. Snow’s clinical and research agendas have focused on the nursing home setting for her entire career. She has served on her state culture change coalition board and as a member of her VA Community Living Center's culture change committee. Her clinical expertise is in dementia care, (assessment and treatment of pain, depression, anxiety), staff coaching, and mindfulness.|
President & CEO, The Eden Alternative
For over two decades, Jill Vitale-Aussem has made changing the culture of nursing homes, assisted living communities and retirement communities her life’s work as a nursing home administrator, CCRC executive director and vice president of operations. In each role, Jill pushed back against the status quo and drove deep cultural transformation in both for-profit and non-profit organizations. These efforts not only improved the quality of life for the people who lived and worked in her communities but led to significant improvements in occupancy, financial and regulatory outcomes. Jill now serves as President & CEO of The Eden Alternative, an international non-profit dedicated to creating quality of life for elders and their care partners, no matter where they may live. The Eden Alternative has impacted the lives of people in sixteen countries around the world. Jill is the author of Disrupting the Status Quo of Senior Living: A Mindshift and speaks internationally on the topics of culture, leadership and ageism.
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