Wednesday, September 2nd (Session F1) - Envisioning the Future: Through the Eyes of Culture Change Leaders
It’s easy to get focused on the urgent situation around us and forget where we have come from and how we got to where we are today. It can also be tempting to let go of values we have cherished and advocated for in the face of seemingly impossible pressures. Four culture change leaders each share their heart with us, discussing both how we made the progress to today and what we can do to move culture change forward in difficult times.
1. Recognize how the changes over the past months have impacted leadership in aging services.
2. Describe the role that communication has played in leading COVID-19.
3. Gain new insights to support your ability to envision how leadership needs to adapt in order to support the changes faced due to COVID as well as other issues facing aging services.
Chief Operations Administrator for Skilled and Assisted Living, Providence Health and Services
|Charlene Boyd, MBA, LHNA, Administrator, Providence Mount St. Vincent a nursing and assisted living community in Seattle, Washington. “The Mount” has a 215 skilled nursing beds including 57 Medicare Certified Transitional Care Unit, 109 assisted living units and an inter-generational childcare center serving over 125 children that are integrated with the elders through programming. The Mount has received numerous architectural and programming awards for innovation in “culture change.” Charlene received the 2003 Midcareer Award from the Catholic Health Association She is former president and a founding board member of the Pioneer Network, a national organization dedicated to making fundamental changes in values and practices to create a culture of aging the is life-affirming, satisfying, humane and meaningful.|
President & CEO, Pioneer Network
Penny Cook, MSW, President/CEO: Penny’s commitment to changing the culture of aging and long-term care began early in her professional career as a social worker in Rochester, New York and continued as she moved to Colorado. She strongly believes that the care we provide to elders is directly related to the way we, as a society, view aging. She is passionate about spreading the message that we are in the midst of a revolution about how we age and where we do it. Penny comments that, “no matter whether people live, in nursing homes, assisted living communities or in their family home, we all deserve and should expect respectful and dignified care and support that is centered, directed and tailored to us as individuals.”
Penny previously served as the Manager of the Long-Term Care Ombudsman Program in the Denver metropolitan region and as the Executive Director of the Colorado Culture Change Coalition. There she expanded the Coalition’s reach to look beyond nursing homes and brought the message of culture change to assisted living communities and home care organizations. Most recently she was the Director of Long-Term Services and Supports for Colorado Access where she managed a state Medicaid contract to connect individuals to long-term services and supports. Penny received her Master of Social Work degree from the State University of New York at Albany and her Bachelor of Arts in Anthropology from Binghamton University.
Vice-President of Senior Living, Christian Living
|Jayne Keller brings more than 30 years of experience in senior services, ranging from skilled nursing administration to operating a full continuum community including assisted living and independent living. She currently serves as the Vice-President of Senior Living for Christian Living Communities and Cappella Living Solutions. Her solid operational talent has brought many successes to the organization and she continues to lead the industry with innovative and creative approaches to significant challenges within the profession. Prior to joining CLC, Jayne worked for two for-profit organizations in Colorado. She served for several years on the Board of Directors for Colorado Health Care Association and served as the state leader for National Centers of Assisted Living. Most recently, she completed a three-year commitment as the chairperson of the LeadingAge Colorado Conference Planning Committee. Jayne is a proud alumnus of the LeadingAge Leadership Academy, completing her academy journey in 2015. She holds a Bachelor of Arts degree from Western Illinois University and a Master of Science degree in health services administration from Regis University.|
Executive Director, Koelsch Community, Chicago
|As founder and CEO of a successful woman-owned boutique bakery company, Jennifer Pasternak focused on creating a flexible, nurturing work environment for single mothers. At the same time, Jennifer began her career in senior living by joining the first Chicago Koelsch Community as the Business Office Manager. Her effective administrative skills along with her ability to masterfully bring together a diverse team toward a common goal laid the path for her growth into becoming the Executive Director of the same memory care community. While her person-first leadership made an immediate impact, the power of her leadership became evident when her community saw residents and team members test positive for COVID-19. The incredibly low attrition of team members and high engagement of family members were surprising yet a testimony to person-first leadership.|
Executive Director, Traceway Retirement Community
|Kasie Wood currently serves as Executive Director at Traceway Retirement Community. Though she initially dreamed of becoming a veterinarian, she soon realized that she had a soft spot for Elders and so after earning her degree in Biology and Psychology, she went on to earn her license as a professional counselor and geriatric consultant. Three years ago when attending a local conference where she heard Steve McAllily from Mississippi Methodist Homes speak about the Green House® Model, Kasie decided that she was going to work there some day, and that’s just what she did. In 2018, she joined their team as Assistant Administrator, went through an AIT program and soon moved into the role of Executive Director. Known to be patient and calm, these have served her well as she has led her team in through current challenging time. In her spare time, Kacie enjoys running extreme races, being outdoors and anything to do with animals.|
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