Wednesday, September 2nd (Session F4) - Making it Together: Engaging Residents and Families in Times of Crises

Session F4

The COVID-19 crisis has taught us a lot of things, not the least of which is the importance of relationships and communication with residents and families.  Including them as partners before and during times of crisis help craft systems that best balance safety and rule compliance with self-determinations, having needs met, and maintaining connection.  Through this session we will explore best practices for engaging residents and families, communicating needs and expectations, and working together to make it through crisis situations. 

1. Review the impact of COVID-19 on residents' rights and engagement with families and facilities.
2. Identify opportunities for engaging residents and families in daily activities as well as emergency response.
3. Develop takeaways that each participant can incorporate in their own community to enhance the relationships with residents and families during times of crisis.

Robyn Grant

Director of Public Policy & Advocacy, The National Consumer Voice for Quality Long-Term Care

Robyn Grant is the Director of Public Policy and Advocacy at the National Consumer Voice for Quality Long-Term Care. In this capacity, she is responsible for leading the development and implementation of the Consumer Voice’s public policy agenda and growing and mobilizing the grassroots network to support the organization’s policy work.  Prior to assuming this role, Robyn was the Director of Advocacy and Outreach. Before joining the Consumer Voice, she served as the Long Term Care Policy Director at United Senior Action, an Indiana senior advocacy organization, and a consultant with the National Long-Term Care Ombudsman Resource Center. She has a Master’s in Social Work with a specialization in aging. Robyn was the Indiana State Long-Term Care Ombudsman for eight years and president of the National Association of State Long-Term Care Ombudsman Programs for two terms. She has also served on the Consumer Voice Board of Directors.

Lori Smetanka

Executive Director, The National Consumer Voice for Quality Long-Term Care

Lori Smetanka currently serves as the Executive Director of The National Consumer Voice for Quality Long-Term Care, an organization with over 40 years of experience educating and empowering consumers regarding issues in long-term care communities and promoting best practices for quality care delivery. During her tenure as Executive Director and Director of the National Long-Term Care Ombudsman Resource Center, Lori has worked directly with Long-Term Care Ombudsmen, providers, staff, consumers and families to promote best practices in long-term care services and supports. Our annual conferences highlight the benefits of person-directed care and we collaborate with the Pioneer Network, whenever possible.

Laura Beck

Host

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(F4) Making it Together: Engaging Residents and Families in Times of Crises
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Quiz
10 Questions  |  Unlimited attempts  |  8/10 points to pass
10 Questions  |  Unlimited attempts  |  8/10 points to pass
F4: Making it Together: Engaging Residents and Families in Times of Crises
2 Questions
2 Questions Please give us your feedback. Objectives: Review the impact of COVID-19 on residents' rights and engagement with families and long-term care communities.  Identify opportunities for engaging residents and families in daily activities as well as emergency response.  Develop takeaways that each participant can incorporate in their own community to enhance the relationships with residents and families during times of crisis.
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